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SUPPORT / HELP

CUSTOMERS EXPERIENCING ISSUES CAN EMAIL (SHEMALEPORNSTARTRACEY@YAHOO.COM) OR USE THE CONTACT FORM ON THE CONTACT TAB ABOVE.

DISCLAIMER: IF THERE ARE ANY ISSUES OR COMPLICATIONS WITH SHEMALETRACEY MY WEBMASTER IS AVAILABLE USUALLY 24/7 TO HELP CUSTOMERS. CUSTOMERS EXPERIENCING ISSUES CAN EMAIL (SUPPORT@SHEMALETRACEY.COM) OR USE THE CONTACT FORM ON THE CONTACT TAB ABOVE.

***** THE BEST BROWSER TO USE IS GOOGLE CHROME FOR PLAYING THE VIDEOS ON THIS SITE.

All member area videos on ShemaleTracey.com are streaming only.

Trailers and full-length videos are playable on Apple and Windows computers, iPad, iPhone, and android devices.

Any questions about video issues, please contact support at shemalepornstartracey@yahoo.com

Payments are currently being processed using CCBill. For cancellations or billing inquiries, please contact CCBill or utilizing the links below. ISSUES CONCERNING PLAYBACK OF VIDEOS SHOULD BE DIRECT TO THE WEBMASTER.

CCBill

If you wish to no longer be a member of SHEMALETRACEY.COM and want to cancel your account, please email support or use the contact from the menu (this is not the same if you wish to cancel a membership, contact CCBill above).

All other questions that were unanswered here, please email support at shemalepornstartracey@yahoo.com or by utilizing the contact from the menu.

BELOW ARE INSTRUCTIONS ON HOW TO ENABLE ADOBE PLAYER WHICH IS SUGGESTED FOR THE SITE RUN SMOOTHLY AS THE SITE CREATOR INTENDED.

HAVING BUFFERING ISSUES?

I have received questions and complains of videos buffering, it’s usually a small percentage, to the customers that are suffering from this issue, I have included some links below to help. Buffering, unfortunately, is not an issue of a particular site being insufficient to perform. Buffering usually depends on the user’s connection speed and the size of the video file. Your system must download the video as the video plays and depending on the size of the video file the video may stop playing to render. The higher the internet speed, the less the video has to stop. (The better the quality, the larger the file.)

To combat this issue I have elected to offer a lesser quality of HD the file is smaller than full HD but the videos on average are 1-2 GBs in size. Something that you can do to help with this issue is trying playing a second or two of the video then pausing the video for a minute or two to allow the video to begin downloading and to get ahead start of you later as you watch you will have little buffering to none.

In the future and I am hoping this year. I will have more options for HD and none HD videos which will allow you to pick which options work best for your connection.

Speedtest.net will provide you with an accurate depiction your connection speed. For example, when I’m at home which I have minimum signal, my phone connection speed was 13.7mb for downloading, and my wifi connection speed was 86Mbs. I do not have issues with buffering even when using my mobile phone with the minimum cellular signal.

Most HD streaming needs at least 5Mbs per second. The source that I used to determine this speed was by using Netflix notes on streaming.

https://help.netflix.com/en/node/306

The links below explains buffering and its correlation with internet speed.

https://www.howtogeek.com/280646/how-to-get-your-streaming-video-to-stop-buffering-so-darn-much/

https://www.wikihow.com/Stop-Buffering

https://www.nutelecom.net/streaming-videos-stop-start/

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